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Grow the Winston way

Sales & Operations Associate; Full-Time; Long Island City

This position reports to the General Manager.

For over 75 years, the dedicated team at Winston Flowers has been committed to fostering excellence in everything we do. Today, our family-owned company has a worldwide online presence, two state-of-the-art design studios—60,000 square feet in Boston and 12,000 square feet in New York City—and retail shops throughout the Greater Boston area and in Greenwich, Connecticut. Each and every person on our team works in pursuit of a singular goal: to take care of our clients’ precious moments as if they were our own.

Job Responsibilities:

  • Utilize Customer Relationship Management process to create custom gift product presentations for clients during telephone sales calls; using a consultative approach to build rapport and present key selling points while focusing on the customer’s needs
  • Effectively upholds the service standards of Winston Flowers by providing excellent service, assisting customers with product selection and troubleshooting client issues, while managing internal processes to ensure timely deliveries
  • Working in collaboration with the General Manager, Operations and Design Team, managing daily order processing, ensuring proper systems, best practices and company standards are consistently upheld
  • Act as main point of contact for all internal email correspondence and calls
  • Responsible for follow-up inquiries to select clients to ensure 100% satisfaction; identify future sales prospects from day to day calls and communicate to appropriate internal team(s) to maximize potential opportunities
  • Provide additional special project and sales support as business needs require

Candidate Attributes:

  • Excellent interpersonal skills, with the ability to work effectively with diverse internal teams
  • High level of enthusiasm and self-direction, with exemplary attention to detail
  • Demonstrated ability to achieve established goals and deliver on high expectations, with exceptional follow-through and time management skills
  • Ability to manage multiple projects with varying priorities simultaneously and resolve issues independently in a fast-paced environment

Other:

  • Full-Time position –flexible schedule required, to include Saturdays
  • Peak business periods will require extended work days and work weeks

Winston Flowers’ benefits are comprehensive and include competitive compensation, paid time off, medical, dental and vision insurance, company-paid life and long term disability insurance, 401(k) and pre-tax health savings account with company matches, and a generous employee discount.

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